FAQ
Repair reporting, warranty policy, installation and downloads — frequently asked questions.
How do I contact SZLUCKY for repair or consultation?
Call 0755-83781088 or 181-2621-1888, or use the online inquiry form on our website. Phone, online and on-site repair reporting are supported.
What is the warranty period and coverage?
SZLUCKY follows national regulations and manufacturer warranty policies. Free repair within warranty and authorized brand coverage. Unauthorized modification, misuse or force majeure are excluded. Lifelong maintenance is available after warranty.
Do you provide on-site installation and commissioning?
Yes. After project kick-off, senior SZLUCKY engineers install and commission on site, define construction plans with clients and ensure on-time delivery. Professional shipping crates are available for large displays.
What is the after-sales response time?
SZLUCKY commits to 1-hour response and solutions within 48 hours, plus 7×24 phone and email technical support and periodic on-site inspection.
Are software upgrades free?
Yes. Free software upgrades including Information Release System, Video Wall Control System and other in-house SZLUCKY software with technical support.
How do I get product brochures and technical documents?
Visit the Downloads section on this site or email yangcg@szlucky.com.cn for complete manuals, brochures and software packages.
What is the company address and contact information?
Shenzhen SZLUCKY Industrial Development Co., Ltd. Address: Room 227-228, 2nd Floor, Building C, Ganghongji High-Tech Intelligent Industrial Park, No. 1008 Songbai Road, Yangguang Community, Xili Subdistrict, Nanshan District, Shenzhen, Guangdong, China. Tel: (0755)-83781088 / 18126211888, Fax: (0755)-83782368, Email: yangcg@szlucky.com.cn, WeChat Work: szlucky888, QQ: 2812303222.